Privacy Policy

This policy describes how Kamol Timeworks ("we", "us", "our"), operating from 145 Sathorn Road, Thung Maha Mek, Bangkok 10120, Thailand, handles personal data collected through this website and in connection with our watch repair and restoration services. We hold the information you provide responsibly and use it only for the purposes described here.

1. Data We Collect

We collect personal data you provide directly to us, which may include:

• Your name and contact details (email address, telephone number)
• Your enquiry message and details about the watch you'd like assessed or repaired
• Your postal address, where relevant to service arrangements

We also collect certain technical data automatically when you visit this website, including your IP address, browser type, device information, and pages visited. This is collected via cookies and analytics tools described in our Cookie Policy.

2. How We Collect Data

Personal data is collected through the enquiry form on our website, via email correspondence, by telephone, and through in-person visits to our workshop. Cookies and analytics tools collect technical data automatically during site visits, as detailed in our Cookie Policy.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Contractual necessity — to carry out, communicate about, and complete a watch repair or restoration service you have requested.
• Legitimate interests — to respond to general enquiries, maintain service records, and improve our website and services.
• Consent — for optional marketing communications, which you may withdraw at any time.
• Legal obligations — where Thai law or other applicable legislation requires us to retain or process data.

4. How We Use Your Data

We use your personal information to:

• Respond to enquiries and provide assessments of watches brought to us
• Carry out, document, and complete requested repair or restoration services
• Communicate progress and completion status during a service
• Maintain records of completed work for warranty and future reference purposes
• Improve the performance and usability of this website through anonymous analytics
• Send occasional service-related communications, where you have consented

We do not sell personal data to any third party. We do not use your data for unsolicited marketing without your express consent.

5. Data Retention

Enquiry data that does not result in a service is retained for up to six months, after which it is deleted. Service records for completed work are retained for five years from the date of completion, to support warranty claims and for our own operational records. Technical and analytics data is retained in aggregate or anonymised form as determined by the relevant third-party tools.

6. Third Parties

We may share data with the following categories of third party, solely to the extent necessary:

• Website analytics providers (such as Google Analytics) — to help us understand how visitors use the site. Data is collected under these providers' own privacy terms.
• Email and communication platforms — used to manage and respond to website enquiries.
• Legal and regulatory authorities — where required by Thai law or court order.

We do not transfer personal data to parties outside Thailand except to the analytics and communication providers mentioned above, which operate under international data transfer frameworks.

7. Data Protection Measures

We use standard security measures appropriate to the scale of our operations: access to personal data is restricted to staff who need it for service delivery, website communications use HTTPS encryption, and physical records are stored securely at our workshop premises. In the event of a data breach that poses risk to individuals, we will notify affected parties as required by applicable Thai law.

8. Cookies

This website uses cookies for essential site function, analytics, and optional marketing purposes. You can manage your cookie preferences at any time via our Cookie Policy page.

9. Your Rights

Under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand, you have the following rights in relation to data we hold about you:

• Right of access — to request a copy of personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of data we hold, subject to legal retention obligations
• Right to data portability — to receive data we hold about you in a portable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — for any processing based on your consent, withdrawable at any time
• Right to lodge a complaint — with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal data.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Policy Updates

We may update this policy when our practices change or when required by law. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after an update constitutes acceptance of the revised policy.

13. Contact

Questions about this policy or requests relating to your personal data should be directed to:

• Kamol Timeworks — Data Controller
• 145 Sathorn Road, Thung Maha Mek, Bangkok 10120, Thailand
• Email: [email protected]
• Telephone: +66 91 458 6273