What owners say after leaving a watch with us
We don't polish these accounts. What you'll find here are straightforward reports from people who brought in watches and trusted us with them.
Back to HomeIn the words of clients
My grandfather's Omega came in not running at all — I honestly wasn't sure it could be saved. Kamol looked at it carefully and explained what had happened to the movement in plain terms. After the tune-up it keeps time better than I expected, and he was upfront the whole way about what the options were. Good experience.
Brought in a dive watch that I'd worn surfing in Phuket — started losing time afterward. The seal service was done thoroughly, and the staff explained the testing process when I picked it up. Turnaround was about ten days, which they told me in advance. Only thing I'd mention is that parking on Sathorn can be a bit of a challenge at certain times.
I had a 1960s pocket watch from my father's estate. Several people told me it was beyond saving or that the parts simply didn't exist anymore. Kamol assessed it, found that a couple of components could be made rather than sourced, and the watch now runs. He took about seven weeks over it, which he said upfront — the result was worth that. I wouldn't have known to come here had a friend not mentioned it.
A straightforward service visit for a mechanical watch I wear daily. The tune-up was done properly — not just a quick oil change, but the movement actually disassembled, cleaned, and regulated. They showed me the timing printout when I collected it. The documentation they give you is a nice touch, especially for insurance records.
I'm not based in Bangkok so I arranged the service via messages first to understand the process before making the trip. They were patient with questions and didn't push me toward a decision. When I dropped the watch off and discussed the condition in person, the whole consultation took maybe twenty minutes and was genuinely useful. The seal service addressed the issue and the watch has been fine since.
My grandmother's Swiss watch had been sitting in a drawer for fifteen or more years. I wasn't expecting much, but I wanted at least an honest assessment of the situation. The report I received was detailed — what was intact, what needed attention, and what the realistic options were. I chose partial restoration and the watch now runs, though not with the precision of a newer piece. That was clearly explained to me in advance.
A closer look at three recent projects
1952 Swiss pocket watch, non-running
A client brought in a Swiss lever-set pocket watch inherited from his uncle. The movement hadn't run in over twelve years. Two jewels were cracked, and one wheel had a bent pivot. Original parts were not commercially available.
Assessment, fabrication, and careful restoration
After a written assessment, the client agreed to full restoration. The pivot was trued on the lathe; a replacement jewel was sourced from donor stock. The movement was fully cleaned, lubricated, and regulated. Dial and case were conserved, not polished.
Running within 30 seconds/day — 8 weeks
The watch was returned running reliably. The client noted: "I wasn't expecting it to be wearable again, but it is. The original dial is intact, which matters." Total project: 8 weeks from intake to collection.
Diver's watch — moisture ingress after sea use
A client's ISO-rated diver's watch had been worn in the sea in Phuket. On return, condensation was visible under the crystal and timekeeping had become erratic. The crown gasket was visibly deteriorated.
Full seal service plus movement drying
All three gaskets were replaced. The movement was removed, dried, and inspected for corrosion — finding was minor surface oxidation on one plate, which was treated. Water resistance was tested post-assembly to the watch's rated depth.
Rated resistance restored — 12 days
The watch passed testing at its rated depth. The client was given post-service advice on realistic water contact. He has since worn it on two further trips with no recurrence. Timeline: 12 days including movement inspection.
Estate assessment — four watches, unknown condition
A family managing their late father's estate brought in four watches of varying ages and types. They had no watchmaking knowledge and wanted to understand what they had and what each piece was worth restoring — before making any decisions.
Unhurried written consultation, no obligation
Each watch was assessed and a separate written report prepared for each. The family received an honest account: two were worth servicing, one had significant damage that made restoration very costly relative to its value, and one only needed a battery change.
Informed decisions, two watches restored
The family chose to proceed with two services. The third watch remains in their possession, unrestored, with documentation explaining its condition. The daughter said: "We needed someone to tell us what was actually there, not just what we wanted to hear."
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